I have an old user's extension name showing in FOP2, but when I add that user to a QUE it goes to the current new users name.. Anyone had this type of issue.

On latest version also..

Thank you.. Should work out great..

Hi there i read this post and need to know how do i access the fop2admin is it via a link or how do i know its working it may help with the updating of changes to FOP2?

I have updated extention in buttons.cfg file and added new queues in the group entries in the fop.cfg

Both files were saved and fop2_server serves was stoped and started again.

Below is what if have changed in the fop.cfg file :

group=queues2:QUEUE/any-queue,QUEUE/any-booking-queue,QUEUE/vms5480-queue,QUEUE/iexchange-queue,QUEUE/flexi-queue,QUEUE/iex-general-queue,QUEUE/iex-itime-queue,QUEUE/iex-activate-queue,QUEUE/iex-travel-queue,QUEUE/iex-support-queue

group=reservations:SIP/5601,SIP/5602,SIP/5603,SIP/5604,SIP/5605,SIP/5606,SIP/5607,SIP/5608,SIP/5609,SIP/5334,SIP/5336,SIP/5339,SIP/5331

;;Res Users
user=5339:TarynH:dial:reservations
user=5339:TarynH:dial:queues2

Below is what if have changed in the buttons.cfg file :

[SIP/5334]
type=extension
extension=5334
group=Reservations
context=local-sip
label=NatashaN
mailbox=5334@post-office
extenvoicemail=8500@default

Hi Nicolas.

Thank you very much for your reply aprricaite yout time and work. :P

O yes i forgot :roll: :oops: about adding the queues in buttons.cfg file. I have added the queue similar to yours,example as below:

[QUEUE/iex-support-queue]
type=queue
label=IEX Support
;extension=5320
context=default

The only concern i still have is the button 5334 that is not displaying the name on the buttons some times this happens and i have tried examples from working buttons but still it refuses to display the name on the button of some specific numbers. Below is a exampe i have made in the buttons.cfg:

[SIP/5334]
type=extension
extension=5334
group=Reservations
context=local-sip
label=NatashaN (This is NOT displaying on BUTTON)
mailbox=5334@post-office
extenvoicemail=8500@default

Please advise further thanking you in advance for your time :mrgreen:

Hi there.

See comments below your pointers.

1) the label is too long and overflows, the css style is to hide that, if you mouse over, a tooltip will display the full label. You can also change the .css style and increase width or reduce font size

When i hover over faulty button its shows NONE even over working buttons with label name its show NONE when mosue is howered over button.

2) the extension@context for that button matches a Local/extension@context queue member. In that case, the label will be renamed to the one set as member name. If you set the member name to the agent number, then the button will display that number.

I dont understand in what you are explaing were do i see those entries you explaned. Do i have to add thsoe mentioned entries in to my exsiting button entries ?? EX:

[SIP/5334]
type=extension
extension@context
Local/extension@context
extension=5334
group=Reservations
context=local-sip
label=NatashaN (This is NOT displaying on BUTTON)
mailbox=5334@post-office

Please advise still awaiting feedback ? :cry:

Hi there.

Please advise if the below is correct ?

(13:27:59)(Asterisk Unit 2) ast-U2 asterisk # asterisk -rx "queue show any-res-general-queue"
any-res-general-queue has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 30s

Members:

SIP/5608 with penalty 2 (Unavailable) has taken no calls yet
SIP/5334 with penalty 1 (Unavailable) has taken no calls yet

No Callers

My button below:

[SIP/5334]
type=extension
extension=5334 ?
group=Reservations
context=local-sip ?
label=Natasha
mailbox=5334@post-office
extenvoicemail=8500@default

The other buttons has the same entries as above button and they work !!

Still no reply please help i need it decpretaly :o

I know this thread is very old, but I was having an issue where the button name would not update to the new label even though it was correct in the database and in the admin interface. Turned out the extension was a member of a queue somewhere that was preventing the name from updating. When I removed the extension from all queues, it updated and then I could re-add the extension to the queues and it would display correctly. Hope this helps someone.

I realize this is an old thread but I am having the strangest issue. I have a button in the FOP that will not change its name. The name is correct on the extension itself and in the FOP Manager but it keeps showing the old name in the FOP when you log in. I have removed it from every queue it was part of and I have completely removed the extension all together and rebuilt it and it still shows the old name in the FOP. Any ideas?

FOP2 - Version 2.31.00
FOP2 Manager version 1.1.3
FreePBX 2.11.0.23

Hi,

I have FOP2 Version 2.31.19 running on Issabel 4.0. I chaged agents names on a queue, but the names on the queues group remain the same. I've tried all the instructions I found on the forum but the queue reload all command. I was afraid to loose the statistics. How can I make the names of the agents on the queue group syncronize with the current names on the actual asterisk extensions ?

When I run asterisk -rx "queue show" I still see the old names. But is there a way to update the names without loosing the statistics ?