Still no reply please help i need it decpretaly :o

Hi there.

Please advise if the below is correct ?

(13:27:59)(Asterisk Unit 2) ast-U2 asterisk # asterisk -rx "queue show any-res-general-queue"
any-res-general-queue has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 30s

Members:

SIP/5608 with penalty 2 (Unavailable) has taken no calls yet
SIP/5334 with penalty 1 (Unavailable) has taken no calls yet

No Callers

My button below:

[SIP/5334]
type=extension
extension=5334 ?
group=Reservations
context=local-sip ?
label=Natasha
mailbox=5334@post-office
extenvoicemail=8500@default

The other buttons has the same entries as above button and they work !!

Please advise still awaiting feedback ? :cry:

Hi there.

See comments below your pointers.

1) the label is too long and overflows, the css style is to hide that, if you mouse over, a tooltip will display the full label. You can also change the .css style and increase width or reduce font size

When i hover over faulty button its shows NONE even over working buttons with label name its show NONE when mosue is howered over button.

2) the extension@context for that button matches a Local/extension@context queue member. In that case, the label will be renamed to the one set as member name. If you set the member name to the agent number, then the button will display that number.

I dont understand in what you are explaing were do i see those entries you explaned. Do i have to add thsoe mentioned entries in to my exsiting button entries ?? EX:

[SIP/5334]
type=extension
extension@context
Local/extension@context
extension=5334
group=Reservations
context=local-sip
label=NatashaN (This is NOT displaying on BUTTON)
mailbox=5334@post-office

Hi Nicolas.

Thank you very much for your reply aprricaite yout time and work. :P

O yes i forgot :roll: :oops: about adding the queues in buttons.cfg file. I have added the queue similar to yours,example as below:

[QUEUE/iex-support-queue]
type=queue
label=IEX Support
;extension=5320
context=default

The only concern i still have is the button 5334 that is not displaying the name on the buttons some times this happens and i have tried examples from working buttons but still it refuses to display the name on the button of some specific numbers. Below is a exampe i have made in the buttons.cfg:

[SIP/5334]
type=extension
extension=5334
group=Reservations
context=local-sip
label=NatashaN (This is NOT displaying on BUTTON)
mailbox=5334@post-office
extenvoicemail=8500@default

Please advise further thanking you in advance for your time :mrgreen:

Hi there i read this post and need to know how do i access the fop2admin is it via a link or how do i know its working it may help with the updating of changes to FOP2?

I have updated extention in buttons.cfg file and added new queues in the group entries in the fop.cfg

Both files were saved and fop2_server serves was stoped and started again.

Below is what if have changed in the fop.cfg file :

group=queues2:QUEUE/any-queue,QUEUE/any-booking-queue,QUEUE/vms5480-queue,QUEUE/iexchange-queue,QUEUE/flexi-queue,QUEUE/iex-general-queue,QUEUE/iex-itime-queue,QUEUE/iex-activate-queue,QUEUE/iex-travel-queue,QUEUE/iex-support-queue

group=reservations:SIP/5601,SIP/5602,SIP/5603,SIP/5604,SIP/5605,SIP/5606,SIP/5607,SIP/5608,SIP/5609,SIP/5334,SIP/5336,SIP/5339,SIP/5331

;;Res Users
user=5339:TarynH:dial:reservations
user=5339:TarynH:dial:queues2

Below is what if have changed in the buttons.cfg file :

[SIP/5334]
type=extension
extension=5334
group=Reservations
context=local-sip
label=NatashaN
mailbox=5334@post-office
extenvoicemail=8500@default