Example: search for user "Jane Doe" in the group "HR" by typing "Jane".
Jane's name doesn't come up and the HR group block is missing, completely. If I search for "HR" I get all of the HR people's names in the results and the HR group is visible.
Ideas?
edit: this does not happen to ALL users, only some. All of the users are configured manually in buttons.cfg and their settings appear otherwise identical to other users' settings.