Hi,
I'm replacing a phone system that allowed the operator to type a message which would be seen in the caller id on the incoming call such as "Bill Jones cell, problem with his bill". I can't find similar functioning in fop2.

I know there is a chat feature (which I don't know much about) but my intention was for only the operator to use fop2 without having to have everyone logged in as well. If someone has some ideas, or if there is something that I am missing I'd love to know. Thanks.