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Hold call via fop2

  1. 8 years ago

    moses

    13 Jul 2016

    Halo fop2,

    How can I hold call from fop2 button?

    I thinks we need this feature so we dont need hold call from softphone.

    Thanks

  2. moses

    14 Jul 2016

    Hi FOP2,

    The last night via chat you said, we can use parking call.

    But if we doing parking call, may be lead new problems if the case is as follows :

    Example : Extension 101 received call from customer PSTN line (IVR Queue) --> 1st call

    and then Ext 101 parking call.

    I set parking 70 /parking time : 3 minute / back to origin

    Before 3 minute, there is incoming call PSTN line (IVR Queue) --> 2nd call, and ringing again on ext 101.

    My purpose is , how to make the second call not ringing no ext : 101?

    Thanks

  3. admin

    16 Jul 2016 Administrator

    You can set your extension to DND after parking a call, and remove DND when unparking. In any case, none of this is a FOP2 issue or problem. Asterisk does not allow put calls on hold (for real). So, use your phone hold button in that case.

  4. moses

    17 Jul 2016
    Edited 8 years ago by moses

    HI FOP2,

    Is it possible to change dnd my extension after parking without change manually? And remove dnd automatic when unparking?

    If I should change on dialplan parking what command should I send to asterisk (userevent)

    Thanks

  5. admin

    19 Jul 2016 Administrator

    It might be possible by writing a plugin. It is not just a simple userevent, there is more to that. You have to detect the transfer action, check that it was done to a park extension, if so set the DND astdb entry and perhaps the fop2state entry and fire UserEvent to notify FOP2 about that set. Then detect the pickup action from park and do the oposite.

    So, it might be possible but a special plugin that is *not* that simple needs to be written.

    Best regards,

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