Hi FOP2,

what it the "This plugin is a dialer" on fop2 ?

Can you show the demo?

Thanks

Dear FOp2 Team,

I have issue on trunk monitoring fop2,

If i try dialing customer number from softphone and success connected/talking to customer, on fop2 monitoring trunk , customer number will be appear.

But if i using predictive / autodialer and customer talking to agent, number not appear on fop2 monitoring trunk

is it the issue on fop2 ?

Here log asterisk for predictive dialing

• - Executing [02476480119@from-peerclient:1] Set("SIP/peerclient-0011eaed", "VOLUME(TX,p)=3") in new stack
• - Executing [02476480119@from-peerclient:2] NoOp("SIP/peerclient-0011eaed", "CALL FROM >> TO NUMBER >> 622476480119") in new stack
• - Executing [02476480119@from-peerclient:3] Goto("SIP/peerclient-0011eaed", "dlpn-peerclient,622476480119,1") in new stack
• - Goto (dlpn-peerclient,622476480119,1)
• - Executing [622476480119@dlpn-peerclient:1] Set("SIP/peerclient-0011eaed", "SIP_FROM="DCP-219"<sip:DCP-219@10.19.21.102:5060>;tag=1e6ed9d8-6615130a-13c4-55022-2fc094-4d85bf3-2fc094") in new stack
• - Executing [622476480119@dlpn-peerclient:2] Set("SIP/peerclient-0011eaed", "SIP_FROM="DCP-219"") in new stack
• - Executing [622476480119@dlpn-peerclient:3] Set("SIP/peerclient-0011eaed", "SIP_FROM=219") in new stack
• - Executing [622476480119@dlpn-peerclient:4] Set("SIP/peerclient-0011eaed", "CALLERID(all)=219") in new stack
• - Executing [622476480119@dlpn-peerclient:5] Set("SIP/peerclient-0011eaed", "FROM_IP=10.19.21.102") in new stack
• - Executing [622476480119@dlpn-peerclient:6] NoOp("SIP/peerclient-0011eaed", "DNID = 02476480119") in new stack
• - Executing [622476480119@dlpn-peerclient:7] NoOp("SIP/peerclient-0011eaed", "RDNIS = ") in new stack
• - Executing [622476480119@dlpn-peerclient:8] NoOp("SIP/peerclient-0011eaed", "ANI = DCP-219") in new stack
• - Executing [622476480119@dlpn-peerclient:9] NoOp("SIP/peerclient-0011eaed", "NUM = 219") in new stack
• - Executing [622476480119@dlpn-peerclient:10] Set("SIP/peerclient-0011eaed", "GROUP()=peerclient") in new stack
• - Executing [622476480119@dlpn-peerclient:11] NoOp("SIP/peerclient-0011eaed", "CURRENT_CALL >> peerclient = 40") in new stack
• - Executing [622476480119@dlpn-peerclient:12] Set("SIP/peerclient-0011eaed", "CALLERID(all)=DCP-219") in new stack
• - Executing [622476480119@dlpn-peerclient:13] ResetCDR("SIP/peerclient-0011eaed", "") in new stack
• - Executing [622476480119@dlpn-peerclient:14] Set("SIP/peerclient-0011eaed", "CDR(caller_cid)=") in new stack
• - Executing [622476480119@dlpn-peerclient:15] Set("SIP/peerclient-0011eaed", "CDR(channeltype)=SIP") in new stack
• - Executing [622476480119@dlpn-peerclient:16] Set("SIP/peerclient-0011eaed", "CDR(recvip)=10.19.21.102") in new stack
• - Executing [622476480119@dlpn-peerclient:17] Set("SIP/peerclient-0011eaed", "CDR(peerip)=10.19.21.102") in new stack
• - Executing [622476480119@dlpn-peerclient:18] Set("SIP/peerclient-0011eaed", "CDR(sip_from)=sip:DCP-219@10.19.21.102:5060") in new stack
• - Executing [622476480119@dlpn-peerclient:19] Set("SIP/peerclient-0011eaed", "CDR(sip_uri)=sip:core@10.19.21.102:5060") in new stack
• - Executing [622476480119@dlpn-peerclient:20] Set("SIP/peerclient-0011eaed", "CDR(useragent)=MYCUST SIP Routing Proxy 7.33.1000.10013") in new stack
• - Executing [622476480119@dlpn-peerclient:21] Set("SIP/peerclient-0011eaed", "CDR(peername)=peerclient") in new stack
• - Executing [622476480119@dlpn-peerclient:22] Set("SIP/peerclient-0011eaed", "CDR(outcodec)=alaw") in new stack
• - Executing [622476480119@dlpn-peerclient:23] NoOp("SIP/peerclient-0011eaed", "{CALLINGPRES} = 0") in new stack
• - Executing [622476480119@dlpn-peerclient:24] NoOp("SIP/peerclient-0011eaed", "{CHANNEL} = SIP/peerclient-0011eaed") in new stack
• - Executing [622476480119@dlpn-peerclient:25] NoOp("SIP/peerclient-0011eaed", "{CONTEXT} = dlpn-peerclient") in new stack
• - Executing [622476480119@dlpn-peerclient:26] NoOp("SIP/peerclient-0011eaed", "{ENUM} =") in new stack
• - Executing [622476480119@dlpn-peerclient:27] NoOp("SIP/peerclient-0011eaed", "{CONTEXT} = dlpn-peerclient") in new stack
• - Executing [622476480119@dlpn-peerclient:28] Set("SIP/peerclient-0011eaed", "HANGUP_SIDE=CALLER") in new stack
• - Executing [622476480119@dlpn-peerclient:29] Dial("SIP/peerclient-0011eaed", "SIP/TSEL27/9994622476480119,,tTg") in new stack

Trunk config

[peerclient]
fromdomain=10.19.21.102
host=10.19.21.102
disallow=all
allow=alaw
qualify=yes
context=from-peerclient
type=peer
insecure=port,invite
canreinvite=no
trustrpid=yes
sendrpid=yes
qualifyfreq=60
transport=udp
encryption=no
callcounter=yes
cc_monitor_policy=generic
dtmfmode=rfc2833

Thanks

Thanks

Dear FOP2,

How to set header "SIPADDHEADER51=Call-Info: answer-after=0" and _SIPADDHEADER51=Alert-Info: info=alert-autoanswer for pickup call ?

Thanks

Hi fop2,

Can you explain, what parameter you send to asterisk manager when user login/logout?

Queueadd,queueremove, queueaddmember,queueremove member

Thanks

All,

Now I get it:

$variables="_SIPADDHEADER51=Call-Info: answer-after=0,rec_id=".$rec_id;

Thanks

Dear FOP2,

I try to click call php using function orginate

Originate($channel,$exten=NULL, $context=NULL, $priority=NULL,$application=NULL, $data=NULL,$timeout=NULL, $callerid=NULL, $variable=NULL, $account=NULL, $async=NULL, $actionid=NULL)

How to set this header :

"originate_variable=_SIPADDHEADER51=Alert-Info: info=alert-autoanswer"
"originate_variable=_SIPADDHEADER51=Call-Info: answer-after=0"

on that function?

Thanks

Hi Jeff,

I agree with you, if agent select present status (DND, Out Of Lunch,Break,Meeting or Other) , On call center usually "agent status" is "busy", so extension can't receiving call from queue or from other extension.

and value "AGENT_READY" full wallboard should be decrease.

Thanks

Hi Nicolas,

I have extension 4002 and i set 4002 to queue SALES. I set that extension automatic queue login to queue SALES

My softphone 4002 already register and 4002 already login to queue sales (see pic pic01.png on attachment) so the value AGENT_READY=1 (i think it suitable with call center)

After i click "Pause Member" on fop2, I see AGENT_READY=0 (pic02.png) --> ( i think it suitable with call center)

But if i click menu presence (DND, Out Of Lunch,Break,Meeting or Other) ,AGENT_READY value still 1 (pic03 & pic04) , why?

Can you do that, if I select menu presence except "AVAILABLE" the AGENT_READY become 0?

Thanks

Hi Nicolas,

/usr/local/fop2/fop2_server -X 3 -l /var/log

after i change to

/usr/local/fop2/fop2_server -i eth1 -X 3 -l /var/log, The error already disappear!

Thanks

Hi Nicolas,

OK , it working now.

Thanks your best support:)