Auto wrapup plugin will set a pause for an agent when there is an AGENTCOMPLETE event received for that channel, and automatically unpauses after the wrapup time. It is not a know issue, it is the exact behaviour we seek with the plugin, to pause/unpause when a channel ends a call with the "Wrapup" reason.
If some agent pauses himself, then they should not get any AGENTCOMPLETE events as they won't be receiving queue calls until unpaused.
If some agent pauses WHILE being on a call, then it will get unpaused when he finishes the call, as the wrapup plugin will set to pause and unpause afterwards after that AGENTCOMPLETE event.
Best regards,