Hi everyone!

Recently I went through the installation procedure for installing the full Wallboard here: https://www.fop2.com/docs/wallboard_guide.php

Which also referenced this page: http://www.asternic.net/docs/#OutboundCallTrackingandFreePBX

After following that very carefully, I was able to see outbound calls in Asternic Call Center Stats, but the count for outbound calls was always zero in the full wallboard.

After turning on the debugging in the getstatsfromasternic.php script (located in /var/www/html/fop2/admin/plugins/fullwallboard on a standard FreePBX installation), I found that the problem existed in the database where Asternic keeps its settings and statistics. getstatsfromasternic.php looked for the settings for what the outbound call queue was called with the following MySQL call:

 SELECT * FROM setup WHERE keyword='call_flow' OR keyword='sla_answered';
+----+--------------+------------+----------+
| id | keyword      | parameter  | value    |
+----+--------------+------------+----------+
| 45 | call_flow    | queue_name | outbound |
| 23 | sla_answered |            | 60       |
+----+--------------+------------+----------+
2 rows in set (0.00 sec)

However, for the wallboard to work properly, it requires that both the parameter AND value fields be set to the name you gave your outbound queue. I had to do the following MySQL query to fix the problem:

UPDATE setup SET parameter='outbound' WHERE keyword='call_flow';

So far, I haven't noticed any bad side effects to this change, but I remain wary. I'm sure that other people will find this documentation helpful. I'm not sure if there's any way to make this change except by updating the database directly through the MySQL console.

Well... I suppose it's a good thing we've got a community forum to continue to support it among ourselves, for what that's worth.

Okay, that's all I needed to do! Thank you for your help!

Hi everyone.

Today, I did a fresh install of AsteriskNow, then immediately ran the one-step install script described at https://www.fop2.com/docs/installation.php#Installationwithonecommand , and I can't log into the FOP2 Manager with the default username and password. I even tried changing the password in the MySQL database (using UPDATE fop2managerusers SET password=SHA1('newpassword');) but without any luck. I've checked the configuration of the FOP2 Manager in /var/www/html/fop2/admin/config.php and I see the 'USE_BACKEND_AUTH' set to "true".

I'm not sure where to go from here. Any help is appreciated!

Nevermind, I found the issue.

For future reference (and for others with the same problem), edit /usr/local/fop2/fop2.cfg and change "spy_options" to "bq". It looks like this might be the default, but we had it set to "o" for some reason.

We have FOP2 version 2.27 running on a Debian Asterisk PBX (v 1.8.13.1) for our office. Any time we try to use the Listen feature in FOP2, we can only hear one side of the conversation. It doesn't matter if the call is local or if it's going through our SIP trunk, we can only hear the audio being transmitted from the extension we selected before clicking "Listen".

We're using Asterisk on Debian 7 (recently upgraded from Debian 6), and we're having some issues getting FOP2 to work. Specifically, when I try to start fop2 through the init script or by running /usr/local/fop2/fop2_server, I get the following error:

Starting Flash Operator Panel 2: fop2Can't load '/tmp/par-root/cache-bd84369857edf71ae914444b0d29dbae09dc34e4/a491a08b.so' for module Filter::Crypto::Decrypt: libcrypto.so.0.9.8: cannot open shared object file: No such file or directory at /usr/lib/perl/5.8/DynaLoader.pm line 225.
 at /usr/share/perl5/PAR/Heavy.pm line 107
BEGIN failed--compilation aborted at /tmp/par-root/cache-bd84369857edf71ae914444b0d29dbae09dc34e4/inc/lib/Filter/Crypto/Decrypt.pm line 37.
Compilation failed in require at script/fop2_server.pl line 1.
BEGIN failed--compilation aborted at script/fop2_server.pl line 1.

As far as I can tell, the biggest problem is that /usr/lib/perl/5.8/DynaLoader.pm now lives at /usr/lib/perl/5.14.2/DynaLoader.pm. Re-compiling FOP2 should fix this problem (and probably several others that I have yet to detect), but it seems that FOP2 will just upgrade itself when it detects its presence on the server. Therefore, in order to fix the path issues, I need to completely remove FOP2 from the machine.

FOP2 says that the free version is limited to 15 extensions. We're trying to test the software to see if it's at all suitable for what *we* do, which is generally acting like an incumbent telephone company using an internet PBX, as well as some hosted PBX services.

The trick is, that we already have hundreds of SIP clients. And when I run `fop2_server -X 15` for debugging, it periodically refreshes the SIP peer list and it lists many screenfuls before stopping, apparently at some random spot in the list. At the end, it shows this message:

** CLEAN SOCKET  connection lost removing socket IO::Socket::INET=GLOB(0xa4f81d8)
** CLEAN SOCKET  Connection lost to server 0

CLEAN activity for buttons for server 0 as the connection was lost

Is this because FOP2 simply can't handle the number of SIP peers that we have, or is there something else going on here? It's also not displaying any buttons in the panel after I log in.

We've just installed FOP 2.21 on a Debian system running Asterisk 1.8.5. After successfully logging in with a user defined in /usr/local/fop2/fop2.cfg, I get a popup window with the error "Manager connection problem".

Besides being a vague error message, I'm really not sure where to go from here. I've followed the directions for installation at http://www.fop2.com/documentation-insta ... arball.php and gleaned the user configuration from http://www.fop2.com/documentation-userm ... gin-in.php. Not only is there no mention of this error, it appears to be the assumption that everything should be working fine from here.

I've also found a few details about how to debug FOP2 from other forum messages, so here's the output from /usr/local/fop2/fop2_server -X 15:

Flash Operator Panel 2 - No valid license found. Demo Mode

** MANAGER CONNECTION Connecting to localhost:5038 (Server 0)
** MANAGER CONNECTION Connected to localhost:5038 (Server 0)

127.0.0.1       -> Action: Challenge
127.0.0.1       -> AuthType: MD5

127.0.0.1       <- Asterisk Call Manager/1.1
127.0.0.1       <- Response: Success
127.0.0.1       <- Challenge: 203534767
127.0.0.1       <- Server: 0

127.0.0.1       -> Action: Login
127.0.0.1       -> Username: admin
127.0.0.1       -> AuthType: MD5
127.0.0.1       -> Key: e20d04d7ee18b5238ce0ff9afa7de443

127.0.0.1       <- Response: Error
127.0.0.1       <- Message: Authentication failed
127.0.0.1       <- Server: 0

** CLEAN SOCKET  connection lost removing socket IO::Socket::INET=GLOB(0xba20dbc)
** CLEAN SOCKET  Connection lost to server 0

CLEAN activity for buttons for server 0 as the connection was lost

** MANAGER CONNECTION Connecting to localhost:5038 (Server 0)
** MANAGER CONNECTION Connected to localhost:5038 (Server 0)

Cannot send command to IO::Socket::INET=GLOB(0xbcd9300) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xbcd9300) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xbcd9300) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xbcd9300) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xbcd9300) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xbcd9300) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xbcd9300) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xbcd9300) (unauthenticated or connection failed)

127.0.0.1       -> Action: Challenge
127.0.0.1       -> AuthType: MD5

65.110.29.154   => HTTP/1.1 101 WebSocket Protocol Handshake
Upgrade: WebSocket
Connection: Upgrade
Sec-WebSocket-Origin: http://voip.lightspeed.ca
Sec-WebSocket-Location: ws://voip.lightspeed.ca:4445/


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127.0.0.1       <- Asterisk Call Manager/1.1
127.0.0.1       <- Response: Success
127.0.0.1       <- Challenge: 146891476
127.0.0.1       <- Server: 0

127.0.0.1       -> Action: Login
127.0.0.1       -> Username: admin
127.0.0.1       -> AuthType: MD5
127.0.0.1       -> Key: 8e32099bd3eac31e7e619731386ad094

65.110.29.154   <= <msg data="GENERAL|contexto|1|" />
65.110.29.154   => { "btn": "0", "cmd": "key", "data": "vXjnM8208zvsdSzMN4foxA1CmbKqzejnMZSJ5", "slot": "" }

65.110.29.154   => { "btn": "0@GENERAL", "cmd": "version", "data": "2.21!!1", "slot": "" }

65.110.29.154   <= <msg data="1|auth|ernied|dfd99345766202202283790218fe1470" />
65.110.29.154   => { "btn": "0@GENERAL", "cmd": "preferences", "data": "e30=", "slot": "" }

65.110.29.154   => { "btn": "0@GENERAL", "cmd": "vmailpath", "data": "/var/spool/asterisk/voicemail", "slot": "" }

65.110.29.154   => { "btn": "0@GENERAL", "cmd": "permit", "data": "YWxs", "slot": "" }

65.110.29.154   => { "btn": "0@GENERAL", "cmd": "permitbtn", "data": "YWxsITA=", "slot": "" }

65.110.29.154   => { "btn": "1@GENERAL", "cmd": "zbuttons", "data": "AwA=", "slot": "" }

65.110.29.154   <= <msg data="1|initState||dfd99345766202202283790218fe1470" />
65.110.29.154   => { "btn": "0@GENERAL", "cmd": "demo", "data": "2", "slot": "0" }

65.110.29.154   => { "btn": "0@GENERAL", "cmd": "managerproblem", "data": "2", "slot": "0" }

65.110.29.154   => { "btn": "0@GENERAL", "cmd": "pong", "data": "PGRpdiBpZD0iI3tpZH0iPjxhIGhyZWY9Imh0dHA6Ly93d3cuZm9wMi5jb20iPkZPUDI8L2E+IC0gVmVyc2lvbiA8c3BhbiBpZD0iZm9wdmVyc2lvbiI+I3t2ZXJzaW9ufTwvc3Bhbj4gLSBMaXRlIFZlcnNpb24gLSBMaW1pdGVkIHRvIDE1IGV4dGVuc2lvbnMgLiBCdXkgaXQgPGEgaHJlZj0iaHR0cDovL3d3dy5mb3AyLmNvbS9idXkucGhwIj5ub3c8L2E+IGZvciB1bmxpbWl0ZWQgZXh0ZW5zaW9ucy4gSWYgeW91IGFscmVhZHkgaGF2ZSBhIGNvZGUgZW50ZXIgaXQgPGEgaHJlZj0iIyIgb25DbGljaz0icmVnaXN0ZXIoKTsgcmV0dXJuIGZhbHNlOyI+aGVyZTwvYT48L2Rpdj4=", "slot": "" }

127.0.0.1       <- Response: Error
127.0.0.1       <- Message: Authentication failed
127.0.0.1       <- Server: 0

** CLEAN SOCKET  connection lost removing socket IO::Socket::INET=GLOB(0xbcd9300)
** CLEAN SOCKET  Connection lost to server 0

CLEAN activity for buttons for server 0 as the connection was lost

65.110.29.154   <= <msg data="1|ping||" />

Cannot send command to  (unauthenticated or connection failed)

65.110.29.154   => { "btn": "0", "cmd": "pong", "data": "PGRpdiBpZD0iI3tpZH0iPjxhIGhyZWY9Imh0dHA6Ly93d3cuZm9wMi5jb20iPkZPUDI8L2E+IC0gVmVyc2lvbiA8c3BhbiBpZD0iZm9wdmVyc2lvbiI+I3t2ZXJzaW9ufTwvc3Bhbj4gLSBMaXRlIFZlcnNpb24gLSBMaW1pdGVkIHRvIDE1IGV4dGVuc2lvbnMgLiBCdXkgaXQgPGEgaHJlZj0iaHR0cDovL3d3dy5mb3AyLmNvbS9idXkucGhwIj5ub3c8L2E+IGZvciB1bmxpbWl0ZWQgZXh0ZW5zaW9ucy4gSWYgeW91IGFscmVhZHkgaGF2ZSBhIGNvZGUgZW50ZXIgaXQgPGEgaHJlZj0iIyIgb25DbGljaz0icmVnaXN0ZXIoKTsgcmV0dXJuIGZhbHNlOyI+aGVyZTwvYT48L2Rpdj4=", "slot": "" }

** MANAGER CONNECTION Connecting to localhost:5038 (Server 0)
** MANAGER CONNECTION Connected to localhost:5038 (Server 0)

Cannot send command to IO::Socket::INET=GLOB(0xb1e550c) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xb1e550c) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xb1e550c) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xb1e550c) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xb1e550c) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xb1e550c) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xb1e550c) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xb1e550c) (unauthenticated or connection failed)

127.0.0.1       -> Action: Challenge
127.0.0.1       -> AuthType: MD5

127.0.0.1       <- Asterisk Call Manager/1.1
127.0.0.1       <- Response: Success
127.0.0.1       <- Challenge: 447284182
127.0.0.1       <- Server: 0

127.0.0.1       -> Action: Login
127.0.0.1       -> Username: admin
127.0.0.1       -> AuthType: MD5
127.0.0.1       -> Key: 6d834ed839621075235bbec0036c89a2

127.0.0.1       <- Response: Error
127.0.0.1       <- Message: Authentication failed
127.0.0.1       <- Server: 0

** CLEAN SOCKET  connection lost removing socket IO::Socket::INET=GLOB(0xb1e550c)
** CLEAN SOCKET  Connection lost to server 0

CLEAN activity for buttons for server 0 as the connection was lost

65.110.29.154   <= <msg data="1|ping||" />

Cannot send command to  (unauthenticated or connection failed)

65.110.29.154   => { "btn": "0", "cmd": "pong", "data": "PGRpdiBpZD0iI3tpZH0iPjxhIGhyZWY9Imh0dHA6Ly93d3cuZm9wMi5jb20iPkZPUDI8L2E+IC0gVmVyc2lvbiA8c3BhbiBpZD0iZm9wdmVyc2lvbiI+I3t2ZXJzaW9ufTwvc3Bhbj4gLSBMaXRlIFZlcnNpb24gLSBMaW1pdGVkIHRvIDE1IGV4dGVuc2lvbnMgLiBCdXkgaXQgPGEgaHJlZj0iaHR0cDovL3d3dy5mb3AyLmNvbS9idXkucGhwIj5ub3c8L2E+IGZvciB1bmxpbWl0ZWQgZXh0ZW5zaW9ucy4gSWYgeW91IGFscmVhZHkgaGF2ZSBhIGNvZGUgZW50ZXIgaXQgPGEgaHJlZj0iIyIgb25DbGljaz0icmVnaXN0ZXIoKTsgcmV0dXJuIGZhbHNlOyI+aGVyZTwvYT48L2Rpdj4=", "slot": "" }

** MANAGER CONNECTION Connecting to localhost:5038 (Server 0)
** MANAGER CONNECTION Connected to localhost:5038 (Server 0)

Cannot send command to IO::Socket::INET=GLOB(0xa9af6f8) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xa9af6f8) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xa9af6f8) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xa9af6f8) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xa9af6f8) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xa9af6f8) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xa9af6f8) (unauthenticated or connection failed)
Cannot send command to IO::Socket::INET=GLOB(0xa9af6f8) (unauthenticated or connection failed)

127.0.0.1       -> Action: Challenge
127.0.0.1       -> AuthType: MD5

127.0.0.1       <- Asterisk Call Manager/1.1
127.0.0.1       <- Response: Success
127.0.0.1       <- Challenge: 174705327
127.0.0.1       <- Server: 0

127.0.0.1       -> Action: Login
127.0.0.1       -> Username: admin
127.0.0.1       -> AuthType: MD5
127.0.0.1       -> Key: 56275ad14818f22e950284e58c46f95b

127.0.0.1       <- Response: Error
127.0.0.1       <- Message: Authentication failed
127.0.0.1       <- Server: 0

** CLEAN SOCKET  connection lost removing socket IO::Socket::INET=GLOB(0xa9af6f8)
** CLEAN SOCKET  Connection lost to server 0

CLEAN activity for buttons for server 0 as the connection was lost