Is there a command or a way for me to find out who is pausing agents. Currently we have a situation where some agents pause to take a break but all of a sudden they become un paused. We want to know if it is another user that is un pausing them or if it is a system issue. Thank you.

Hi on the Wallboard plug in I would like to get Average talk time and average waiting time.

Average talk time:
Currently I'm using this formula to get average talk time
<span class='number'>{@formula value="{TALKTIME}/{COMPLETED}"/}</span><br/>
which gives me talk time in seconds http://prntscr.com/dmre94 but I would like to display in this format HH:MM:SS

Average waiting time:
what should be the formula to be used?
I tried this {@forumula value="{WAITTIME|hhmmss}/{COMPLETED}"/}
and this {@forumula value="{WAITTIME|hhmmss}/{COMPLETED}"/}
but no luck.