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toolbar buttons nothing happens upon click (SOLVED)

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  2. 14 years ago

    cluth

    27 Jul 2010

    You first had incorrect permissions in the manager user. Now you have another problem. Both listen and whisper use chanspy to work, and the command is properly sent between the client and server, you will need to inspect the manager events from and to asterisk ( -> <- in the logs), and the asterisk full log in order to look for problems with chanspy. There are some asterisk versions where chanspy is broken( 1.4.26 or something like that). You can incresease the debug log to -X 511 and also inspect the asterisk full log or console

    Best regards,

    OK. Two problems at once is always hard to fix!

    Here is my -X 511 output:

    ** MAIN AMI event received...
** MAIN There's an 'Event' in the event block
** MAIN Event detected block_count = 0
** MAIN There are 0 blocks for processing
** MAIN Answer block cleared

** DIGEST_EVENT: start

** PROCESA_BLOQUE RTCPRECEIVED 0

** MAIN AMI event received...
** MAIN Processing command received from flash clients...

10.10.8.111     <= <msg data="15|towhisper|12|f530f3d19ae1d9b661e9102167c3abad" />

-- PROCESS_FLASH_COMMAND origen 15 accion towhisper destino 12

-- PROCESS_FLASH_COMMAND password [string]

VALIDAR USUARIO 244

Validation ok, have all permissions

TO WHISPER permission denied, privacy in destination button!

** MAIN End of block from localhost

127.0.0.1       <- Event: RTCPSent
127.0.0.1       <- Privilege: reporting,all
127.0.0.1       <- To: 172.16.8.196:3001
127.0.0.1       <- OurSSRC: 930506050
127.0.0.1       <- SentNTP: 1280220188.3181875200
127.0.0.1       <- SentRTP: 930497584
127.0.0.1       <- SentPackets: 1249
127.0.0.1       <- SentOctets: 199840
127.0.0.1       <- ReportBlock:
127.0.0.1       <- FractionLost: 0
127.0.0.1       <- CumulativeLoss: 0
127.0.0.1       <- IAJitter: 0.0000
127.0.0.1       <- TheirLastSR: 2879153766
127.0.0.1       <- DLSR: 3.0790 (sec)
127.0.0.1       <- Server: 0

    Only one line was output in /etc/log/asterisk/full:

    [Jul 27 00:43:11] VERBOSE[12757] logger.c:   == Manager 'admin' logged off from 127.0.0.1

    And this didn't repeat on subsequent clicks, so I don't think it's related.

    It appears the log is saying the button has privacy enabled. I went into fop2admin and changed privacy from "all" to "none" (note, it might be better to clarify the mouseover text in future releases of fop2admin). After dong that, the logs changed to this:

    ** MAIN AMI event received...
** MAIN There's an 'Event' in the event block
** MAIN Event detected block_count = 0
** MAIN There are 0 blocks for processing
** MAIN Answer block cleared

** DIGEST_EVENT: start

** PROCESA_BLOQUE RTCPSENT 0

** MAIN End of block from localhost

127.0.0.1       <- Event: RTCPSent
127.0.0.1       <- Privilege: reporting,all
127.0.0.1       <- To: 172.16.8.198:3001
127.0.0.1       <- OurSSRC: 1999275949
127.0.0.1       <- SentNTP: 1280220498.3180355584
127.0.0.1       <- SentRTP: 22756960
127.0.0.1       <- SentPackets: 16751
127.0.0.1       <- SentOctets: 2680160
127.0.0.1       <- ReportBlock:
127.0.0.1       <- FractionLost: 0
127.0.0.1       <- CumulativeLoss: 0
127.0.0.1       <- IAJitter: 0.0000
127.0.0.1       <- TheirLastSR: 2899427328
127.0.0.1       <- DLSR: 2.6380 (sec)
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN There's an 'Event' in the event block
** MAIN Event detected block_count = 0
** MAIN There are 0 blocks for processing
** MAIN Answer block cleared

** DIGEST_EVENT: start

** PROCESA_BLOQUE RTCPSENT 0

** MAIN AMI event received...
** MAIN Processing command received from flash clients...

10.10.8.111     <= <msg data="15|tospy|12|0c1144c012fcdc1c4cd7092df3146c44" />

-- PROCESS_FLASH_COMMAND origen 15 accion tospy destino 12

-- PROCESS_FLASH_COMMAND password [string]

VALIDAR USUARIO 244

Validation ok, have all permissions

Not a reference at all
Not a reference at all

TO SPY SIP/244 no definido!

** MAIN End of block from localhost

127.0.0.1       <- Event: RTCPReceived
127.0.0.1       <- Privilege: reporting,all
127.0.0.1       <- From: 172.16.8.196:3001
127.0.0.1       <- PT: 200(Sender Report)
127.0.0.1       <- ReceptionReports: 1
127.0.0.1       <- SenderSSRC: 0
127.0.0.1       <- FractionLost: 0
127.0.0.1       <- PacketsLost: 0
127.0.0.1       <- HighestSequence: 49947
127.0.0.1       <- SequenceNumberCycles: 0
127.0.0.1       <- IAJitter: 0
127.0.0.1       <- LastSR: 7122.0536870912
127.0.0.1       <- DLSR: 1.9000(sec)
127.0.0.1       <- RTT: 10(sec)
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN There's an 'Event' in the event block
** MAIN Event detected block_count = 0
** MAIN There are 0 blocks for processing
** MAIN Answer block cleared

** DIGEST_EVENT: start

** PROCESA_BLOQUE RTCPRECEIVED 0

** MAIN End of block from localhost

127.0.0.1       <- Event: RTCPReceived
127.0.0.1       <- Privilege: reporting,all
127.0.0.1       <- From: 172.16.8.198:3001
127.0.0.1       <- PT: 200(Sender Report)
127.0.0.1       <- ReceptionReports: 1
127.0.0.1       <- SenderSSRC: 0
127.0.0.1       <- FractionLost: 0
127.0.0.1       <- PacketsLost: 0
127.0.0.1       <- HighestSequence: 1186
127.0.0.1       <- SequenceNumberCycles: 0
127.0.0.1       <- IAJitter: 0
127.0.0.1       <- LastSR: 7122.1342177280
127.0.0.1       <- DLSR: 2.3500(sec)
127.0.0.1       <- RTT: 11(sec)
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN There's an 'Event' in the event block
** MAIN Event detected block_count = 0
** MAIN There are 0 blocks for processing
** MAIN Answer block cleared

** DIGEST_EVENT: start

** PROCESA_BLOQUE RTCPRECEIVED 0

** MAIN AMI event received...
** MAIN Processing command received from flash clients...

10.10.8.111     <= <msg data="15|towhisper|15|0c1144c012fcdc1c4cd7092df3146c44" />

-- PROCESS_FLASH_COMMAND origen 15 accion towhisper destino 15

-- PROCESS_FLASH_COMMAND password [string]

VALIDAR USUARIO 244

Validation ok, have all permissions

Not a reference at all
Not a reference at all

TO WHISPER SIP/244 no definido!

** MAIN AMI event received...
** MAIN Processing command received from flash clients...

10.10.8.111     <= <msg data="15|tospy|15|0c1144c012fcdc1c4cd7092df3146c44" />

-- PROCESS_FLASH_COMMAND origen 15 accion tospy destino 15

-- PROCESS_FLASH_COMMAND password [string]

VALIDAR USUARIO 244

Validation ok, have all permissions

Not a reference at all
Not a reference at all

TO SPY SIP/244 no definido!

** MAIN End of block from localhost

127.0.0.1       <- Event: RTCPSent
127.0.0.1       <- Privilege: reporting,all
127.0.0.1       <- To: 172.16.8.196:3001
127.0.0.1       <- OurSSRC: 930506050
127.0.0.1       <- SentNTP: 1280220503.3180752896
127.0.0.1       <- SentRTP: 933017584
127.0.0.1       <- SentPackets: 16999
127.0.0.1       <- SentOctets: 2719840
127.0.0.1       <- ReportBlock:
127.0.0.1       <- FractionLost: 0
127.0.0.1       <- CumulativeLoss: 0
127.0.0.1       <- IAJitter: 0.0000
127.0.0.1       <- TheirLastSR: 2899797606
127.0.0.1       <- DLSR: 3.0900 (sec)
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN There's an 'Event' in the event block
** MAIN Event detected block_count = 0
** MAIN There are 0 blocks for processing
** MAIN Answer block cleared

** DIGEST_EVENT: start

** PROCESA_BLOQUE RTCPSENT 0

** MAIN End of block from localhost

127.0.0.1       <- Event: RTCPSent
127.0.0.1       <- Privilege: reporting,all
127.0.0.1       <- To: 172.16.8.198:3001
127.0.0.1       <- OurSSRC: 1999275949
127.0.0.1       <- SentNTP: 1280220503.3180945408
127.0.0.1       <- SentRTP: 22796960
127.0.0.1       <- SentPackets: 17001
127.0.0.1       <- SentOctets: 2720160
127.0.0.1       <- ReportBlock:
127.0.0.1       <- FractionLost: 0
127.0.0.1       <- CumulativeLoss: 0
127.0.0.1       <- IAJitter: 0.0001
127.0.0.1       <- TheirLastSR: 2899755008
127.0.0.1       <- DLSR: 2.6380 (sec)
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN There's an 'Event' in the event block
** MAIN Event detected block_count = 0
** MAIN There are 0 blocks for processing
** MAIN Answer block cleared

** DIGEST_EVENT: start

** PROCESA_BLOQUE RTCPSENT 0

Exiting...

    My Asterisk is 1.6.0.10 as part of Trixbox 2.8.0.3. Chanspy does work if I dial 555.

  3. admin

    28 Jul 2010 Administrator

    TO WHISPER permission denied, privacy in destination button!

    You have set the privacy option to the destination button (this is a fop2 config option). Buttons with privacy cannot be spied on.

    Best regards,

  4. cluth

    28 Jul 2010

    TO WHISPER permission denied, privacy in destination button!

    You have set the privacy option to the destination button (this is a fop2 config option). Buttons with privacy cannot be spied on.

    Best regards,

    I tried it both ways (set in fop2admin) and neither worked. The log in the second block of code I posted seems to indicate that my privacy settings are correct. Am I misreading something?

  5. 10 years ago

    ali

    13 Jul 2014

    I have a similar problem. From the asterisk console, I get:

    channel.c:5681 __ast_request_and_dial: Unable to request channel SIP/474_5091

    The message goes out as follows:

    Exten: 474_566
    CallerID: 5091 <474_5091>
    Action: Originate
    Async: 1
    Priority: 1
    Channel: SIP/474_5091
    Context: from_local_siptel_nat
    ActionID: 8

    And is refused as follows:
    Event: OriginateResponse
    Privilege: call,all
    ActionID: 8
    Response: Failure
    Channel: SIP/474_5091
    Context: from_local_siptel_nat
    Exten: 474_566
    Reason: 0
    Uniqueid: <null>
    CallerIDNum: 474_5091
    CallerIDName: 5091

    I suspect, but do not know for sure, that it's the CallerIDNum being 474_5091 that's the problem, in asterisk rejects calls with non-numeric CallerIDNum in them. manger.conf is set up as follows:

    [admin]
    secret = XXXXXXXXXXXXXXXXXXXXX
    deny=0.0.0.0/0.0.0.0
    permit=127.0.0.1/255.255.255.0
    read=system,call,log,agent,user,config,command,reporting,cdr,dialplan,originate,agi,cc,aoc,all
    write=all,system,call,log,verbose,command,agent,user,originate,all

    [SIP/474_5091]
    type=extension
    extension=474_5091
    context=dept_1226_some_shared_context
    label=5091

    [SIP/474_566]
    type=extension
    extension=474_566
    label=566
    context=dept_1226_some_shared_context

  6. admin

    14 Jul 2014 Administrator

    FOP2 will use the extension parameter as caller id number, why are you using extensions with an underscore?

    extension=474_5091

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