Listen and pickup features failing

13 years ago

dcundiff
31 May 2011

Hello,
I've been trying to get the listen and pickup features working without much luck. I'm using the following configuration.
Fop2 2.20 default configuration
FreePBX 2.9
Asterisk 1.8.4.1
I'm pretty much using 100% freepbx built config. No custom contexts or anything.
The listen function calls my phone and then I get silence.
The pickup function doesn't seem to do anything. I click the call in the queue and hit pickup and nothing happens.
Any suggestions for debugging would be appreciated.
Thanks,
admin
1 Jun 2011 Administrator
Are you using device and user mode in FreePBX? Do you have all permissions set in /etc/asterisk/manager.conf ?
In order to debug you must start fop2_server with debug level 15, capture the output while performing the actions:
```
service fop2 stop
cd /usr/local/fop2
script capture.log
/usr/local/fop2/fop2_server -X 15

(perform actions)

ctrl-C
exit
```
dcundiff
6 Jun 2011

I am using device and user mode. Is that not supported?
For spying it looks like the manager actions occur. I initiate the listen from 8990 but there's silence.
98.243.155.223 <= <msg data="31|tospy|8|85657b6c7fc15e5e6ca82a813731a85a" />
127.0.0.1 -> Action: Originate
127.0.0.1 -> Channel: SIP/8990
127.0.0.1 -> CallerID: 8990
127.0.0.1 -> Application: ChanSpy
127.0.0.1 -> Data: SIP/8008,bq
127.0.0.1 -> ActionID: fop2spy!SIP/8008
127.0.0.1 -> Async: True
127.0.0.1 <- Response: Success
127.0.0.1 <- ActionID: fop2spy!SIP/8008
127.0.0.1 <- Message: Originate successfully queued
127.0.0.1 <- Server: 0
127.0.0.1 <- Event: Newchannel
127.0.0.1 <- Privilege: call,all
127.0.0.1 <- Channel: SIP/8990-000001ac
127.0.0.1 <- ChannelState: 0
127.0.0.1 <- ChannelStateDesc: Down
127.0.0.1 <- CallerIDNum: 8990
127.0.0.1 <- CallerIDName: Dave Test Phone
127.0.0.1 <- AccountCode:
127.0.0.1 <- Exten:
127.0.0.1 <- Context: from-internal
127.0.0.1 <- Uniqueid: 1307393144.1233
127.0.0.1 <- Server: 0
For call pickup I get the following and nothing else
98.243.155.223 <= <msg data="31|pickupActive|IAX2/jnctn-5569|07b719c4c452f157fe093e1bf121c063" />
Thanks,
Dave
admin
7 Jun 2011 Administrator

In user&device mode you might need to setup the originatechannel to be
Local/XXXXX@from-internal
for every extension in the fop2 buttons page.
dcundiff
7 Jun 2011

That fixed the Listen / Whisper functions! Thanks!
The call pickup still seems to be a problem. I do have permissions in the manager set to read / write = all. When I click pickup call either from a trunk or a queue all that shows in the debug output is
98.243.155.223 <= <msg data="8|pickupActive|SIP/flowroute-00000019|070079577246dd2c4482b41d96512dca" />
and nothing else.
admin
7 Jun 2011 Administrator

The next fop2 release will use the originatechannel for pickups too, version 2.20 does not use it.
dcundiff
14 Jun 2011

Tried the beta and I'm still getting the single line output with no manager responses.
98.243.155.223 <= <msg data="8|pickupActive|SIP/flowroute-00000405|c99d05e88b12278e2247cf5c10fcf24b" />
Were you able to get the originatechannel stuff for call pickup in?
admin
14 Jun 2011 Administrator

Please increase fop2 debug to 511 and look at the output after the pickupRinging..