pickup doesn't work

  1. 9 years ago

    Good afternoon,

    We have installed latest FOP2 module with latest FreePBX and when I'm trying to click on Pickup phone -> nothing happens. Permissions are correct on the extension. Debug shows clearly that nothing is happening when I'm clicking on the pickup button.

    Any help pls?

  2. admin

    12 Feb 2015 Administrator

    What debug are you looking at? What call are you trying to pickup (from what button), how?

  3. I looked into fop2 debug, into web console in Chrome and FF. No actions at all. Looks like some bug ...

    Call was from mobile to the extension, so it was external call to DID

  4. basically, looks like only Dial button works while permissions are ok ...

  5. admin

    12 Feb 2015 Administrator

    What asterisk version are you running? What fop2 version? FOP 2.28 does not support Asterisk 13 fully, but most actions works. And every action will at least log something somewhere, either on the client side (javascript console), or the server side (when debug level is set to 511). I think you have a misconfiguration, not a fop2 bug, and the only way to find out is by looking at full debug logs both in the client *and* the server while you attempt to perform some action.

  6. Edited 9 years ago by snake

    Good morning,

    ./fop2_server --test
    Flash Operator Panel 2 - White Label Version.
    unable to initialize libusb: -99 - is it something I have to worry about? (just saw that)
    Flash Operator Panel 2 - Valid License (3)

    Java console in chrome doesn't show any errors except those 2 :

    Discontiguous selection is not supported. VM252:1
    selectText VM252:1
    ElementBehaviors.clicky VM252:1
    (anonymous function) jquery-1.10.2.min.js:5
    x.event.dispatchjquery-1.10.2.min.js:5 v.handle
    4 VM252:1

    No ringing extension. Ignoring pickup ringing action VM252:1

    (while I can see that all required extensions are ringing in the fop2 web console)

    capture.log attached (-X 511)

  7. admin

    16 Feb 2015 Administrator

    Did you actually select the button with the ringing extension before clicking the pickup action button?

  8. Edited 9 years ago by snake

    Good morning,

    yes, of course. and each click on pickup button generates a new JS exception for "No ringing extension ..." while extension is selected (marked in a blue rectangle)

  9. admin

    18 Feb 2015 Administrator

    what asterisk version are you running?

  10. asterisk 13

  11. admin

    25 Feb 2015 Administrator

    For asterisk 13 you have to use FOP 2.29 that is still in development/beta

    http://download.fop2.com/fop2-2.29-centos-i386.tgz
    http://download.fop2.com/fop2-2.29-centos-x86_64.tgz

  12. Good morning.

    Just to let u know, 2.29 works fine with Asterisk13.

    Thanks a lot for you time and help.

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