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FOP2 / Elastix 2.5 / Call center

  1. 9 years ago

    Mikekaprielian

    27 Jan 2015

    I just upgraded to Elastix 2.5 and also upgraded to FOP2 2.28 from 2.25 and got the new license. Everything works great however when using call center in fop2 it shows on the Line1 "Agent\number" which is correct and on Line2 it shows usually the phone number the agent is speaking with which is good also. However when the call hangs up the number still shows on Line2 as if they are still speaking with them. Its not causing an issue but its just confusing to see thinking they are still speaking with that number on the phone. What could be the cause for Line2 not refreshing? I attached the image below to show you 1 call in the Trunks yet it shows the old calls that were hung up on 2 of the agents

    fop2.png

  2. admin

    28 Jan 2015 Administrator

    When you use agentlogin/agentlogoff you should create a manual configuration file for FOP2 buttons using

    [Agent/xxxx]

    That way you will have a correct depiction of status. Otherwise you will have mixed results as you describe.

    Best regards,

  3. Mikekaprielian

    28 Jan 2015

    Sounds simple however which folder would i create that file under. Do i have to modify the configs to not use Autobuttons then?

  4. admin

    28 Jan 2015 Administrator

    Exactly, you cannot use the FOP2 Manager to configure the buttons themselves. There are many ways you can use to set the buttons by hand... you could leave the user configuration to be automatic/managed, but not the buttons themselves. One way to do that is to modify autobuttons.cfg and change it to

    buttonfile=mybuttons.cfg

    and then create a mybuttons.cfg with your agent buttons.

    Now, for users, you won't be able to set groups (and you will have to be sure to not click on any group on the users tab in the manager).

    There are many other ways to handle it, like having directly user=xxx lines in fop2.cfg and not use #exec at all, or write your own auto config scripts.

    Best regards,

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