[SOLVED] Queue buttons not working

  1. 14 years ago

    Hi there. Just installed FOP2 today, and it's awesome.

    I'm using asterisk 1.6.2.11 without FreePBX.

    I'm having some trouble getting any kind of action from my Queue buttons. I think it may be a context issue, but I'm not sure. The queue buttons show up on the webpage with my labels, and in the dropdown menu for each extension I have the option to add or remove from the queues in the buttons.cfg, but nothing happens when I add or remove members with fop2 or through asterisk.

    I have tried it with the context set to both 'default' and 'custservice'.

    Any help would be appreciated.

    Here is one of my buttons:

    [QUEUE/2900]
    type=queue
    label=Customer Service
    extension=2900
    context=default

    Here is my queue.conf:

    [custservice]
    musiconhold = default
    strategy = ringall
    leavewhenempty = yes
    timeout = 15
    retry = 5
    context = default
    eventwhencalled = yes   ; For Fop2

    Here is my dialplan:

    [custservice]
    exten => 2900,1,StopMonitor
    exten => 2900,2,Monitor(wav,${CALLERID(num)}_${CALLERID(name)}_${EXTEN}_${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)},m)
    exten => 2900,3,Playback(standard-customer-service-during)
    exten => 2900,4,Playback(standard-vendor-spotlight)
    exten => 2900,5,Playback(standard-please-stay-online-rep)
    exten => 2900,6,Playback(standard-hold-zero-operator)
    exten => 2900,7,Queue(custservice,t)
    exten => 2900,8,Voicemail(2905@default,u)
    exten => 2900,9,Hangup
  2. Solved it myself...

    The [QUEUE/<name>] is the name of the queue, not the extension.

    Thanks,

    Phil

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