Guys, something is happening, it gives me a lot of headaches.
1st Senary:
The asterisk receives the call and queues it.
I click on the queue and capture the call, all buttons work, including blind transfer and assisted transfer. But I am not informed of the waiting time of the call I have answered.
2nd Senary:
The asterisk receives the call and queues it.
I do not click to pick up the call, pick up the phone normally.
I am informed of the waiting time of the call that answered but the buttons do not respond.
When I click on Assisted Transfer, I listen to the handset as if dialing and the call does not transfer.
What can I do to solve this problem?
Can you help me ?
I'm from Brazil, sorry for my English, I'm using google translator.