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Fop2 Page Refresh Automatically

  1. 8 years ago

    asifahmed009

    6 May 2016

    fop2 page refresh automatically . I thoroughly check server connectivity is fine, no ping break.
    It happens 3 to 5 times in a min.Some times it disturbed so much.
    Please guide me how to debug this matter.
    One more thing fop2 chrome extension is also disconnect when this refresh occur.
    I think this is fop2 and asteisk connectivity problem.

  2. admin

    6 May 2016 Administrator

    Hi,

    It has nothing to do with Asterisk. The Asterisk AMI is connected by the FOP2 Server, while the disconnection you see is from a browser to the FOP2 Server:

    Asterisk <--> FOP2 Server <--> Browser

    Your problem is on the right part of the above diagram.

    If you see disconnections both from the Chrome Extension and the FOP2 page itself, then you definitely has some network issues between your browser and the FOP2 Server connection. Debug/Troubleshot unfortunately is not that simple, but I will give you some things to try:

    1) Do you use HTTPS or HTTP? If you use HTTPS, did you configure the ssl certificates in fop2.cfg ? If not, you must do so in order for FOP2 to connect via secure websocket. One symptom of misconfigured ssl certificates when using HTTPS is that , in the FOP2 browser GUI (not the extension), it will take several attempts (perhaps up to a full minute in time) until it shows the login form to enter exten/password. Solution in this case is setup the ssl certificate and key files correctly in fop2.cfg, another option is not to connect via HTTPS

    2) Check if the fop2_server is running well, if you restart it every minute, or if you reload asterisk every minute, it might cause all connected browsers/clients to disconnect.

    Here is a link on how to debug FOP2, look at the javascript console mostly and see if you catch the error that causes the disconnection there.

    http://support.asternic.biz/?/selfhelp/view-article/how-to-debug-fop2/10

  3. asifahmed009

    10 May 2016
    1. We try ssl certificates and also try with http but no luck problem still exist .
    2. We are not doing restart or reload asterisk server .
    3. We did debug server but its very hard to find a problem with these logs please suggest some easy way to fix this issue.

    Thanks In Advance

  4. admin

    11 May 2016 Administrator

    If you need more assistance, you will have to contact us via the live help. I supplied every aspect you need to check in your installation. You can also try disabling https on your web server, or making sure you use http instead of http (just to discard is an issue with ssl certificates).

    Best regards,

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