Speed Dial - Transfer

  1. 8 years ago

    Hi All,

    We recently purchased the speed dial plugin however we'd like it to work in a particular way, and we're unsure how to do this.

    If we have an established call with a customer of ours and want to transfer the call to extension 000 for example we would normally transfer on the phone to 000, advise the transfer recipient who the customer is and then hit transfer.

    How can we do this using the speed dial plugin?

  2. admin

    10 Feb 2016 Administrator

    Try clicking the speed dial target and then click the "supervised transfer" action in the top toolbar.

  3. @admin OK I will try this now.

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