Is there a way to disable an agents ability to left click and Pickup a call directly from the queue?
When an agent does that, the call is not recorded and no record of it is kept for display in Call Center Stats Pro.
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9 years ago
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remove the "pickup" permission for that user in the fop2 manager/admin.
Taking calls out of a queue using the manager or any other means will record the call as an ABANDONED call in the queue_log file. FOP2 will also add an extra log entry to discard that ABANDON when running reports on Asternic PRO. But as you notice, the call just 'disappears' from reports if taken out.
Best regards,
