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Reorder queue list to set penalty

  1. 10 years ago

    dcundiff

    23 Oct 2013

    Hello,

    Would it be possible to add an option to sort the queues by agent penalty? Also if this sort option is enabled allow for drag and drop reordering, or some simple way for an agent or admin to set priority via the flash panel in the queue?

    Thanks,
    Dave

  2. admin

    26 Oct 2013 Administrator

    Queue members are already sorted by penalty + name.

    There is no way to arrange sorting in other ways, as the nature of queue members is heavily dynamic, you cannot have arbitrary sorting in place as agents might come and go all the time.

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