Is there a way to assign some permissions to certain buttons and different permissions to other buttons? For instance, I have a call center manager I would like to have listen and whisper to the call center buttons but only minor permissions to other buttons. I still want them to be able to transfer and other functions but not listen to non call center extensions.
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12 years ago
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Fop2 Permissions in the fop2admin module are for that.
First create a fop2 group with your call center agents only, name that group "callcenter"
Then create a fop2 permission: custom permissions should not have the same name as stock permissions, so you can create a permission named "supervisorspy"
Add "spy" and "whisper" permissions in the permission box.
Click on the callcenter group in the groups box.
You will have now a "supervisorspy" permission that you can assign to users, so , go to fop2 users, edit your supervisor icon, remove the spy/whisper permission if they are there, and add the supervisorspy permission instead.
Apply changes, then relogin to fop2 with your supervisor extension, you will be able to spy/whisper only to the callcenter group.
