Hi! Im trying to setup asternic cdr on a standalone server. All works, but there zero calls in all columns. If cdr table is from transit server (for example, sip-operator < - > asterisk cdr (transit)< - > Freepbx) will it work?

Please help me with this installation.

Thanks for you consultation

Thank you for reply! Yes, I use clear asterisk. because of this to many questions..

When operator pickup a call from queue the call will not be recordered and tagQueueCals will not work for this call. I think, asternic call center stats will not show this call too. It looks like a direct call. Can I change this behavior?

But I change not only headers, I change from

exten = _X.,n,Set(_CALLINFO=Call-Info: <uri>\;answer-after=0)

to

exten = _X.,n,SIPAddHeader(Call-info:answer-after=0.1)

Aboute '_X.' I understand. The worst situation is autoanswer will not work, yes? Warning in log not good for me..

Yes, now all works as you sad.
Thank you!

Works perfectly! Thank you!

And I change

exten = _.,n

to

exten = _X.,n

Bacause asterisk warning:

WARNING[13128]: pbx_config.c:1837 pbx_load_config: The use of '_.' for an extension is strongly discouraged and can have unexpected behavior.  Please use '_X.'

Is it ok? At first sight all works.

Hi! I try to use queue pickup autoanswer. In config I set

override_redirect_context=custom-fop2-autoanswer-redirect

And add the extension to asterisk dialplan. But autoanswer doesn work. If I add to 'custom-fop2-autoanswer-redirect'

exten = _.,n,SIPAddHeader(Call-info:answer-after=0.1)

Is this extension called only while picking up? Will I have hidden problem with it? And why original template doesnt work?

Hi! I use tagQueueCalls. My buttons.conf contains

[QUEUE/helpdesk]
type=queue
label=техподдержка

When operator is speaking, in plugin I get
"From queue:: техподдержка"
When call is finished and plugin ask operator for tag, its
"Call from queue helpdesk"

Is it possible always use "техподдержка"? Operators may be confused by different queue names.