Thanks for the reply. So I just logged in and the user that I was having the issue with was there.

Do all users have to be logged off perhaps for that new user's button to show? The only thing that is different between right now and when I posted this is that all users had logged off and the weekend went by.

I will try to replicate the problem, and also follow your instructions here in the post.

We have FreePBX, current version, and current version of FOP2. We have a white label license.

When we add a new extension in FreePBX, and the add that user as a button in FOP2, the user doesn't show on anyone else's panel. I've even "recreated" all users/buttons in FOP2, but no luck.

Any idea? Are we supposed to create users/extensions in FOP2 first or? I haven't had much luck looking for answers by searching or reading the documentation.