This is something I'd be seriously interested in (chat/broadcast only to your group)

If anyone's gotten anywhere with this, I'd love to know.

Nicolas is THE MAN!

Thanks for the help on this.

For anyone else who has these issues in the future, I needed to fix the mailbox context in the buttons.cfg file

then

I needed to move my NFS share up one directory (to the root of /var/spool/asterisk)

Not sure if I'm missing something, but I can't see where users can listen to their voicemails from within FOP2.

I see in the documentation mention of Voicemail Explorer, but I don't see anything on the panel.

I've made sure that my config points to the correct NFS share (it's mapped to /asteriskvm and in fop2.cfg I have "voicemail_path=/asteriskvm" uncommented. Directory structure is /asteriskvm/[exten]/INBOX/file.WAV/.wav/.gsm/.txt) for the voicemail directory on the Asterisk PBX, still no icon anywhere. I have licensed the Full White Label version.

I'm looking to reconfigure so that the FOP2 site looks more like the example I've linked below. I'm fairly experienced with html/css, but I'd rather not break something without realizing it.

I guess what I'm looking for is either documentation or samples/examples of ways to more easily manipulate the page layout (if at all possible)

Example: http://i.imgur.com/Kj2tbnt.jpg

Is there some way to automatically change the visible status of a "paused" queue member to "on break" or "other: paused" ?

I'm unsure of the Asterisk side of things, but apparently our PBX guy has it so that if a queue member neglects to log out (for a restroom break or whatever reason) and misses a call, his phone is placed in a "pause" status, so calls to the queue don't keep getting routed to his phone.

Is there some way to make it so that this status changes his FOP2 button to a different status? (or so that it shows some other indicator to the operator or others?)

It looks like our Asterisk guy changed the context to something other than the default "from-internal" to "phones".

I had him create a new context to mirror "phones" called "flash-op" and it works like a charm.

Thanks to the awesome chat support guys here who helped me out with this.

This might be a really stupid question, but I'm getting desparate.

Does the FOP2 service need to be installed-on/running-on the PBX?

The way I have it, the only changes that have been made to the PBX would be to configure the manager.conf file and ensuring that sip.conf has "callevents=yes" and that queues.conf has "eventwhencalled=yes"

Everything else that's been done has been on the webserver/fop2-server side (the Ubuntu VM)

I made that change and still can't initiate a call from the Panel.

Well, I have permissions set to "all" for now.

I can get it to see statuses, etc. but I cannot get it to dial out at all.

I'm almost certain we're going to go with FOP2, so I think it's time to get the license and buy some support time.

I think I need myself, my PBX guy and one of your guys to get together for a half hour to an hour and hash out the missing pieces (unless this is an easy fix at this point, which it may well be)

edit: I also can't get chat to work (I can't even see how it's initiated) if chat doesn't work, that's a definite deal-killer.

I think the last piece of my puzzle is that I can't make, accept or transfer calls from the panel.

I'm able to see all my extensions and groups, etc. And I can see all the call activity in the panel, but I can't dial out or interact with the physical phones in any way from the panel.

Is there full documentation on non-FreePBX installs that covers this stuff?