RonSRussell

Member

Last active 15 years ago

  1. 15 years ago
    Thu Jul 9 18:07:58 2009
    RonSRussell started the conversation How to stop Recording.

    After selecting record, how do you stop recording? Clicking on the "record" icon does not seem to stop recording.

  2. Thu Jul 9 17:25:17 2009
    RonSRussell posted in Custom Panels.

    My custom config does not work. It is timing out trying to connect to the server. Here is fop2.cfg

    [general]
    ; AMI definitions
    manager_host=127.0.0.1
    manager_port=5038
    manager_user=admin
    manager_secret=amp111
    ;event_mask=call,agent

    ; Daemon definitios
    ;listen_port = 4445
    ;restrict_host = www.asternic.org
    ;web_dir = /var/www/html/operator/fop2

    ; Global Config
    language = en
    poll_interval = 86400
    poll_voicemail = 1
    monitor_ipaddress = 0

    ;master_key = 4201

    ; USER LIST
    user=1294:1294:all
    user=1246:1246:all
    user=1286:1286:all
    ;user=621:1234:all
    ;user=622:1234:all
    ;user=623:1234all
    buttonfile=mstr_buttons.cfg

    [MASTER]
    master_key=9550
    user:1264:1264:all
    user:1294:1294:all
    buttonfile=mstr_buttons.cfg

    [SVC]
    master_key=9550
    user:1264:1264:all
    user:1294:1294:all
    user:1286:1286:all
    buttonfile=SVC_buttons.cfg

    ;#exec autoconfig-users-freepbx.sh

  3. Thu Jul 9 11:04:27 2009
    RonSRussell started the conversation FOP2 vs Asternic Call Center Stats.

    What are the differences between FOP2 and Asternic Call Center Stats?

  4. Thu Jul 9 10:59:04 2009
    RonSRussell started the conversation Custom Panels.

    We would like to create custom panels showing only buttons that a user needs to know about. EX: Call Center service manager needs to see only the extensions and queues of the agents in the call center, including his own extension. I tried using using custom contexts as explained in the manual, but it causes the panel to fail loading both the default view and the custom view. Here is my config:
    [general]
    ; AMI definitions
    manager_host=127.0.0.1
    manager_port=5038
    manager_user=admin
    manager_secret=amp111
    ;event_mask=call,agent

    ; Daemon definitios
    ;listen_port = 4445
    ;restrict_host = www.asternic.org
    ;web_dir = /var/www/html/operator/fop2

    ; Global Config
    language = en
    poll_interval = 86400
    poll_voicemail = 1
    monitor_ipaddress = 0

    master_key = 4201

    ; USER LIST
    user=1294:1294:all
    user=1246:1246:all
    ;user=620:1234:all
    ;user=621:1234:all
    ;user=622:1234:all
    ;user=623:1234all
    ;buttonfile=buttons.cfg

    [SVC MGR]
    master_key=9550
    user:1286:1286:all
    user:1294:1294:all
    buttonfile=SVC_buttons.cfg

    #exec autoconfig-users-freepbx.sh

  5. Thu Jul 9 10:39:55 2009
    RonSRussell started the conversation Queue status.

    We have 20 agents that log into several queues. The panel shows the queues and the logged in agents but it seems to lag behind real time status by about 20 - 60 seconds. Is it possible to change the panel update time?

  6. Thu Jul 9 10:36:24 2009
    RonSRussell posted in trunk status.

    In my case I am using PRI trunks and have already changed DAHDI to ZAP in autoconfig-buttons-freepbx.sh. All I am getting for trunk use on the panel is "1 lines in use" even when I have 10 active inbound or outbound calls. How do I get the panel to show 23 PRI channels ?